UX design & research — Colorado Springs
I'm Naomi. I ask until the real problem surfaces, test more than one answer, and ship with the people building it — not around them.
Open-ended interviews that dig past the stated problem to the one underneath it.
More than one answer, tried — not one polished guess defended after the fact.
Working prototypes close enough to real logic that dev and design move at once.
Selected work
Family services · Fee logic
“I'm not trying to build up debt. I'm trying to help them catch a break.”
The ask was a collections tool. What testing surfaced was that directors cared more about protecting families than collecting on time — so that's what got built instead.
Read the case study →More case studies coming soon.
Visit the Lab
Passion projects, built and tested the same way — Ask, Test, Ship — just without a brief telling me where to stop. These are live. Try them.
Debate claims from the arena of human knowledge — anonymous, evidence-led.
Try it →
An Iron Triangle dashboard for early childhood education programs.
Try it →
Breaks down persuasive language to show how an argument is actually built.
Try it →About
Five years in-house taught me that most "requirements" are a translation problem — someone has already done the thinking, it just hasn't found its way into a brief yet. My job is to sit with people until it does.
Before UX, I worked in early childhood education — customer support for the software, and childcare itself. That's where the listening-first habit actually started. Now it's the whole practice.