UX design & research — Colorado Springs
I'm Naomi. I ask until the real problem surfaces, test more than one answer, and ship with the people building it — not around them.
Open-ended interviews that dig past the stated problem to the one underneath it.
More than one answer, tried — not one polished guess defended after the fact.
Working prototypes close enough to real logic that dev and design move at once.
Selected work
Family services · Fee logic
“I'm not trying to build up debt. I'm trying to help them catch a break.”
The ask was a collections tool. What testing surfaced was that directors cared more about protecting families than collecting on time — so that's what got built instead.
Read the case study →Early childhood education · Financial dashboard
“Sometimes I don't know if the numbers are old.”
Two sides of a three-part dashboard shipped. The third got shelved. I held my ground against internal pushback, then finished it myself — built around the people it was actually for.
Read the case study →Platform feature · ECE software
“I shouldn't have to pay for another subscription just to read my own data.”
A year-long report builder, shipped in three phases, built around what actually made the platform trustworthy — not just easier to use.
Read the case study →Visit the Lab
These are the ideas that outlasted the workday — built because I couldn't stop thinking about them, not because anyone asked. They're live. Try them.
Debate claims from the arena of human knowledge — anonymous, evidence-led.
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An Iron Triangle dashboard for early childhood education programs.
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Breaks down persuasive language to show how an argument is actually built.
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About
Four years in-house taught me that most "requirements" are a translation problem — someone has already done the thinking, it just hasn't found its way into a brief yet. My job is to sit with people until it does.
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